safety information

phone verification confirms a user completed sign-up with a working phone number.

organization verification (such as a school or workplace badge) confirms access to an eligible email domain at the time of verification.

profile and vehicle information (name, photo, vehicle make, model, color, and license plate) is provided by users so others can confirm who and what to look for.

• review the other person’s profile and verification badges;
• check the vehicle make, model, color, and license plate before getting in;
• confirm the route — where you’re getting picked up and where you’re getting off;
• tell a friend or family member where you’re going and who with;
• pick a public, well-lit meeting spot when possible.

• wear your seatbelt;
• keep your phone charged and within reach;
• speak up if the driving feels unsafe — ask to stop in a safe public place;
• never pressure a driver to speed, make illegal stops, or change the route unsafely;
• trust your gut: if something feels wrong, end the ride in a safe place.

if you are in immediate danger, call 911 first — before anything in the app.

after you are safe, report what happened through the app or by emailing support so the team can act on the account.

report unsafe driving, harassment, fake profiles, payment pressure, discrimination, threats, or anything that made you feel unsafe.

blocking a user prevents future matching with them. reports are reviewed and can lead to warnings, restrictions, or removal.

hytch shows verification badges, route details, and profile info so you can decide for yourself.

hytch does not provide rides, employ drivers, inspect vehicles, verify insurance, or guarantee anyone’s identity, conduct, or driving.